how to handle customer complaints

A Guide to Handling Customer Complaints at Your Restaurant

Excellent customer service is crucial in the hospitality industry. A restaurant’s top objectives may be the quality of the food and the ambience, but disregarding the needs of the consumer may hurt sales. Even more so in the social media age, a few unfavourable online reviews might possibly harm your restaurant’s reputation for a very Read More

Effective Solutions for Handling Customer Complaints

Effective Solutions for Handling Customer Complaints

It’s inevitable that your clients will face unhappy customers at some point, and how they handle it makes all the difference.  The most important step is to acknowledge the customer complaint. There is no worse way to approach the situation than to argue or try to disprove the customer. If the issue has been ongoing Read More